Returns & Exchanges

Katerina NYC accepts returns in the form of:

• Returns for refunds
• Exchanges for other merchandise
• Store credit

Returns policy

• Merchandise must be returned within 30 days of receipt.
• Merchandise must be unused.
• Merchandise must have all tags attached.
• Sale merchandise cannot be returned.
• No refunds or exchanges on custom orders.
• No refunds, exchanges or store credit on items damaged by user.
• No refunds, exchanges or store credit for items after 30 days from purchase date.

Store credit

• Store credit can be used online on our website or at our events.
• Store credit is non transferable.
• Please treat store credit like cash.
• Store credit may be used to purchase gift certificates to use in our store.
• Store credit expires one year from the date issued.
• Store credit is provided in U.S. dollars.

If you would like to return or exchange an item, please contact us via email at info@katerina-nyc.com or by phone at 347.450.6675.